This Privacy Policy explains how Bath Planet of Metro NY ("Company," "we," "us," or "our") collects, uses, discloses, and safeguards your information when you visit our website bathplanetofmetrony.com, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the "Site"). Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site.
Scope of This Policy
This Privacy Policy applies to Personal Information we collect on our Site, through our forms, via telephone, and through any other interactions you may have with us. "Personal Information" means any information that may be used to identify an individual or household, including but not limited to names, phone numbers, physical mailing addresses, email addresses, IP addresses, browser type, location data, and other non-public information unique to you.
Your Consent
By using the Site, you consent to the terms of this Privacy Policy as well as our processing, use, and potential disclosure of your Personal Information for the purposes provided in this Privacy Policy.
Certain portions of the Site may request the entry of your contact information, including the telephone number for your residence or cellular device. Providing your phone number is optional and is not required to submit a form or request a consultation. By providing such information and checking the relevant consent checkboxes, you agree and authorize Bath Planet of Metro NY to contact you for the purposes stated in this Privacy Policy, including but not limited to SMS messages (including text messages), calls using a prerecorded message or artificial voice, and calls or messages delivered using an automatic telephone dialing system or automatic texting system.
By providing your contact information, you hereby expressly consent to and authorize contact by us, our agents, representatives, affiliates, or anyone calling on our behalf for any purposes relating to our products and services, which may include advertising or telemarketing messages. You agree this consent applies to the specific number(s) you have provided to us now or in the future, or numbers we can reasonably associate with your account. You certify, warrant, and represent that the telephone number(s) you have provided to us are your contact numbers and that you will promptly alert us when a particular telephone number is no longer associated with you.
Information We Collect
We may collect Personal Information from you when you visit the Site, fill out a form, request a consultation, or otherwise interact with us. The types of information we may collect include:
- Contact information such as your name, email address, phone number, and mailing address
- Project details and preferences related to your bathroom remodeling needs
- ZIP code and location information to verify service area eligibility
- Browser type, operating system, IP address, and other technical information collected automatically when you visit the Site
- Information about how you interact with the Site, including pages visited, clickstream patterns, and the date and time of your visit
- Any other information you voluntarily provide to us
How We Collect Information
You Provide the Information
We collect information you voluntarily provide through online forms, phone calls, in-person consultations, and any other methods by which you share your information with us.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to gather data on who visits the Site, track user trends, and remember preferences. Cookies help us improve your experience and serve you relevant content. With most browsers, you can refuse cookies by adjusting your settings. You can also delete cookies deployed during a previous visit at any time through your browser settings.
Analytics Tools
We use analytic and reporting technologies to automatically record information such as Internet domain and host name, IP address, browser software, operating system types, clickstream patterns, and the date and time of Site visits. We may aggregate this information to measure how the Site is being used and to continuously improve its content and functionality.
Third parties, including social media providers, may use cookies, web beacons, and other technologies to collect or receive information from the Site and elsewhere on the Internet and use that information to provide measurement services and target ads. If you want to opt out of the collection and use of information by third parties for ad targeting, you can visit www.aboutads.info/choices.
How We Use Your Information
We may use the information we collect from you for various purposes, including:
- Provide, maintain, and improve our Site and services
- Respond to your comments, questions, and requests
- Schedule consultations and in-home appointments upon your request
- Send you newsletters, marketing communications, and promotional materials
- Send SMS/text messages related to your inquiry, appointment reminders, promotions, and service updates
- Monitor and analyze usage and trends to improve your experience on the Site
- Display advertisements personalized to individual interests or preferences
- Track the effectiveness of our marketing efforts
- Comply with legal obligations
Disclosure of Your Information
We may share your information with third parties as follows:
- With vendors, consultants, and other service providers who need access to such information to carry out work on our behalf
- With Bath Planet corporate and affiliated Bath Planet dealerships as necessary to provide you with products and services
- With marketing platforms and communication services, to send email marketing and text message communications
- In response to legal process or a request for information, if required by law
- To protect our rights, privacy, safety, or property, or that of others
- To detect, prevent, or address fraud, security, or technical issues
- With your consent or as otherwise disclosed at the time of data collection or sharing
Email and Text Message Communications
You may opt out of receiving promotional emails from us by following the instructions in those emails. If you opt out, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.
For information about our SMS/text messaging practices, including how to opt in and opt out, please see the Mobile Messaging Terms section of our Terms and Conditions.
SMS/Text Messaging Privacy
Our website forms include two separate consent checkboxes: one for project-related communications (e.g., appointment confirmations, service updates, follow-ups) and one for SMS marketing messages (e.g., promotions, special offers, discounts). Neither checkbox is required to submit a form, and your phone number is not required either. When you provide your phone number and check the SMS marketing consent checkbox, the following applies:
- We collect your mobile phone number for the purpose of sending you service-related and promotional SMS/text messages, including appointment reminders, service updates, and marketing offers
- You may receive up to 15–20 messages per month
- Message and data rates may apply depending on your wireless carrier and plan
- Your consent to receive text messages is not required as a condition of purchasing any goods or services
- We will never share your personal information, including your mobile phone number or the content of text messages, with third parties or affiliates for their marketing purposes
- You may opt out at any time by replying STOP to any text message you receive from us. You may also reply UNSUBSCRIBE, END, CANCEL, or QUIT to opt out
- For help, reply HELP to any text message or contact us at (631) 677-2284
- Carriers are not liable for delayed or undelivered messages
Information About Minors
Our Site is not structured or intended for users who are minors. We do not target, promote, or market products or services to minors. We do not knowingly collect Personal Information from individuals under the age of 18. If we discover we have received Personal Information from a person under 18 without proper authorization, we will take reasonable steps to delete that data as quickly as possible.
Security
We have implemented measures designed to secure your Personal Information from accidental loss and from unauthorized access, use, alteration, and disclosure. We follow generally accepted industry standards to protect the Personal Information under our control. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Access and Deletion of Personal Information
You may request that we provide you with a list of your Personal Information we hold for the purposes of review or deletion. For your protection, you may be required to provide proof of your identity when making such requests. We will make reasonable efforts to respond to your request as soon as practicable or in the time required by law.
We may not delete certain Personal Information if retention is necessary to:
- Complete a transaction or provide a service you requested
- Detect or protect against malicious, deceptive, fraudulent, or illegal activity
- Debug or repair errors impacting functionality
- Comply with a legal obligation
- Fulfill the terms of a written warranty
- Enable internal uses reasonably aligned with your expectations based on your relationship with us
Do Not Track Signals
Some web browsers may transmit "Do Not Track" signals. Because there is no common industry standard for handling these signals, our Site may not respond to such signals at this time.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Revised" date. We encourage you to review this Privacy Policy periodically. Your continued use of the Site following the posting of changes constitutes your acceptance of those changes.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights regarding your Personal Information, please contact us:
- Bath Planet of Metro NY
- 90 Colin Drive, Unit 4, Holbrook, NY 11741
- Phone: (631) 677-2284
- Or use our Contact Form